Terms of service.

01About these terms

These Terms of Service (“Terms”) govern your access to and use of www.luluph.com and its website services. In these Terms, “LuLu,” “we,” “us,” and “our” refer to the operator of this website. “You” means a visitor or user of the website.

By using the website, you agree to these Terms to the extent permitted by applicable law. If you do not agree, please stop using the website. A particular service may require additional terms or a separate agreement presented before you use it.

These Terms do not remove or limit any mandatory rights or protections you have under applicable law.

02Eligibility & accounts

You must have the legal capacity and meet the age and eligibility requirements applicable to the services you use. If you act for another person or an organisation, you must have the authority to do so.

Where an account is required, provide accurate information and keep it reasonably up to date. Protect your password and other security credentials, and do not allow unauthorized access to your account.

You are responsible for activity you authorize through your account. Please contact us promptly if you suspect unauthorized access. You are not automatically responsible for losses or activity for which applicable law does not make you liable.

03Acceptable use

You agree to use the website lawfully and responsibly. You must not:

• Use the website for fraud, unlawful activity, impersonation, harassment, or misleading conduct.
• Access another person’s account or information without authorization.
• Introduce malicious code or interfere with website security, availability, or performance.
• Attempt to bypass access controls or obtain information you are not authorized to access.
• Infringe intellectual property, privacy, or other legal rights.
• Use automated means to extract restricted information, overload the website, or circumvent technical restrictions, except where expressly permitted or authorized by law.

04Services, offers & transactions

Website content describes the services or features available from time to time. Availability, eligibility, descriptions, and prices may change, subject to applicable law and any binding agreement already in place.

If you choose a paid service or enter a transaction, review the specific terms, price, fees, eligibility requirements, and applicable cancellation or refund conditions before confirming. Those details will govern that service alongside these Terms. Nothing here creates a blanket “no refunds” rule or overrides statutory remedies.

Submitting an enquiry or viewing a service description does not by itself establish an approved application, completed transaction, or separate commercial agreement. Any required acceptance or confirmation will be communicated through the relevant process.

Specific written service or transaction terms take priority over these general Terms for that service where they conflict, subject to mandatory law.

05Website content & intellectual property

Website materials, including text, graphics, designs, logos, and software, are protected by applicable intellectual property laws and belong to their respective owners or licensors.

You may access the website for lawful personal use or legitimate business enquiries. Except where permitted by law or authorized by the rights holder, you may not reproduce, modify, distribute, commercially exploit, or claim ownership of protected materials.

References to third-party names or materials do not grant you a licence to use them or, by themselves, establish an endorsement or affiliation.

06Information you submit

You must have the necessary rights and authority to submit information or materials through the website. Do not submit unlawful content, information that infringes another person’s rights, or unnecessary confidential information.

You retain any ownership rights in your submitted materials. You authorize us to use those materials only as reasonably necessary to process your request, provide the relevant service, and meet applicable legal obligations, subject to any separate agreement and our Privacy Policy.

This section does not transfer ownership of your personal information or override your privacy rights.

07Privacy & third-party services

Our Privacy Policy explains how personal information may be processed in connection with the website.

The website may contain links, embedded content, or sign-in options provided by third parties. Their services are governed by their own terms and privacy policies. Review those terms before choosing to use them.

We are not responsible for independent third-party services outside our control, except to the extent applicable law or our own contractual obligations provide otherwise.

08Availability & information accuracy

We aim to keep website information useful and accurate, but errors, delays, technical problems, or interruptions may occur. Contact us if you believe information is incorrect so it can be reviewed.

We may maintain, update, or change website features. Where this affects a paid service or existing agreement, applicable contractual duties and legal protections continue to apply.

To the extent permitted by law, we do not guarantee uninterrupted access or that the website will always be error-free. General website content does not replace professional advice or any service-specific disclosures or agreements.

09Liability

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from use of the website, or losses caused by events beyond our reasonable control.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, or any liability, consumer guarantee, or remedy that cannot lawfully be excluded or limited. Any limitation applies only to the extent it is valid under applicable law.

10Suspension & ending access

We may restrict or suspend access where reasonably necessary to address a material breach of these Terms, suspected fraud, a security threat, or a legal requirement. Where appropriate and lawful, we will explain the reason and allow an opportunity to resolve the issue.

You may stop using the website at any time. For account closure, use any available account controls or contact us through the website. Closure does not by itself cancel lawful obligations, outstanding transactions, or rights under a separate agreement.

Any treatment of outstanding payments, balances, or refunds remains subject to the relevant agreement and applicable law.

11Governing law, disputes & changes

These Terms are governed by the laws of the Philippines, subject to any mandatory laws that apply to you. You may contact us to seek a resolution to a concern. This does not prevent you from contacting a regulator or pursuing remedies before a court or other authority with jurisdiction.

We may update these Terms and post the revised version with a new date. Material changes will be communicated, and acceptance obtained, where required by law. Changes will not remove accrued rights or retrospectively alter completed transactions without a lawful basis.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in enforcing a right does not by itself waive that right.

12Contact us