Privacy policy.

01About this policy

LuLu Philippines (“LuLu,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how personal information may be collected, used, stored, and shared when you visit or use www.luluph.com and its related website services.

This policy applies to this website. Other websites and services you access through external links have their own privacy policies.

02Information we collect

Depending on how you use the website, we may process:

• Information you provide: your name, email address, contact details, account information, and information you submit through forms, enquiries, or other communications.
• Service information: information associated with features you choose to use, such as referral details, requests, or transaction records, where applicable.
• Technical information: your IP address, browser type, device information, pages accessed, and related usage or diagnostic information.
• Connected account information: information you authorize a third-party sign-in provider to share with us, if you choose that sign-in option.

Some information may be necessary to provide a particular feature. You may choose not to provide optional information, although this may limit the services available to you.

03How we use information

We use personal information for relevant purposes, including to:

• Provide website services and manage accounts or requests.
• Verify access and support features you choose to use.
• Respond to enquiries and communicate about your account or our services.
• Maintain, troubleshoot, and improve the website.
• Help prevent fraud, unauthorized access, and misuse.
• Meet applicable legal obligations and protect lawful rights.

Processing may be based on consent, providing a requested service or performing a contract, compliance with legal obligations, or legitimate interests where permitted by law. Where marketing messages are sent, you may opt out using the instructions provided or by contacting us.

04Cookies & other services

The website may use cookies and similar technologies to support essential functions, remember preferences, and understand website performance. Where required by law, consent will be requested before non-essential technologies are used.

You can manage or disable cookies through your browser settings. Some website features may not work correctly if essential cookies are blocked.

Third-party sign-in, embedded content, and external websites may process information under their own privacy policies. Review those policies and the permissions shown before using their services.

05Sharing information

We may share relevant information with authorized personnel and service providers who assist with website hosting, technical support, authentication, communications, and other services you request.

Information may also be disclosed when required by law, in response to a lawful request, to protect rights or safety, or with your authorization. Where a business transfer involves personal information, applicable privacy obligations will continue to apply.

Where information is processed outside the Philippines, appropriate safeguards will be applied as required by applicable law.

06Retention & security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including applicable legal, accounting, security, or dispute-resolution requirements. When information is no longer required, we take appropriate steps to delete it or remove identifying details.

We take reasonable organisational and technical steps to protect personal information against unauthorized access, misuse, loss, or disclosure. No method of transmission or storage can guarantee absolute security.

Please keep your account credentials confidential and contact us if you suspect unauthorized use of your account.

07Your choices & rights

Subject to applicable law, including the Philippine Data Privacy Act of 2012, you may have the right to:

• Be informed about the processing of your personal information.
• Request access to or correction of your information.
• Withdraw consent or object to certain processing.
• Request deletion, blocking, or restriction where applicable.
• Request data portability where legally available.
• Raise a privacy concern with the National Privacy Commission.

To exercise a right, contact us using the details published on the website. We may request proportionate information to verify your identity. Requests are subject to applicable conditions and lawful retention obligations.

08Children’s privacy

Users must meet the age and eligibility requirements applicable to the services they use. If a parent or guardian believes a child has provided personal information without appropriate authorization, please contact us so we can review the matter and take appropriate action.

09Policy changes

We may update this Privacy Policy to reflect changes to the website, our practices, or applicable requirements. The updated version will be posted on this page with a revised date. We will provide additional notice or request consent where required by law.

10Contact us